client case - North Sea Port
Enhancing customer intimacy through digital experience
Our work
We’ve helped all sorts of companies design and deliver great products & services, re-imagining their customer experience in the process. To find out more, take a look at our selected case studies.
Case overview
- client case - NMBS-SNCB
Turning ideas into better travel experiences
Coming up with ideas is easy. What’s hard is getting them on track and out into the world. At NMBS-SNCB (the Belgian rail company), we help make that happen. We work alongside their innovation team to move faster, test smarter, and deliver the kind of ideas that actually improve rail travel.When momentum stalls, we help get things moving. When the team needs clarity, we bring it. And when it’s time to test an idea in the real world, we start building.
- client case - Amal
An intuitive and inclusive website for new citizens
Amal, as the Agency for Integration, brings diversity to life for all residents of Ghent. Together, we created their new web platform, making a wealth of information more accessible for a heard-to-reach target audience.
- client case - BOIR - Colruyt Group
Launching an online experience for refined drinks
BOIR is an online shop offering a refined assortment of drinks that enhance moments at the table, from wines to beers to non-alcoholic options. Our journey with BOIR has been about transforming this experience, making every step from browsing to unboxing a delight for the customer.
- client case - Acerta
Giving employees control over their benefits
Acerta, one of Belgium’s largest HR services providers, wanted to modernise how companies reward their people. The result was FlexPay: a flexible benefits platform where employees can swap bonuses or salary for perks they actually value, from bikes and tech to extra time off.
- client case - Sciensano
Making citizen science engaging & accessible
Sciensano asked us to help map food oases, deserts and swamps across Flanders and engage citizens in an eight week study. We built an inviting brand, gamified app and website that motivated thousands of people to take part.
- client case - KMSKA
Making the visitor experience at KMSKA more memorable
KMSKA first approached us in 2017 as it wanted to reimagine its customer experience. Specifically, it wanted to blend digital and physical touchpoints to bring the museum’s stunning collection to life for all visitors—no matter their age, language, or level of knowledge.
- client case - Bizzy
Enabling Bizzy to evolve and scale at SaaS speed
When Bizzy approached us, they were at a crucial turning point. Their product had matured over the years—but the brand hadn't kept pace. With fresh capital and ambitious expansion plans, Bizzy needed a partner who could move at SaaS speed.They turned to us with a clear mission: create a mature brand identity and marketing strategy that could scale as quickly as their platform.
- client case - NIBC Direct
A banking experience across multiple touchpoints
Together with NIBC we’ve released numerous digital products, created a comprehensive design system, and steered the brand through various innovative and technological transitions.
- client case - Stad Brugge
A citizen-first website: info less than 4 clicks away
Witness the evolution of Bruges’ website as we improve user experience, empowering citizens with seamless access to information and services. From comprehensive user research to modular design and advanced integrations, discover how our partnership has reshaped Bruges’ most important communication channel, fostering citizen engagement and elevating interaction with visitors and entrepreneurs.
- client case - Thomas More
Redesigning the Thomas More website to create happy, informed students
Thomas More asked us to redesign its website, boosting user-friendliness and discoverability. We set to work optimising pages through click testing and co-creation workshops, and we also built specialised websites for research topics featuring easy-to-understand animated content.
- client case - Rubenshuis
Transforming historical legacy with a new website
Together with Rubenshuis, the renewed historic home of Peter Paul Rubens, we launched a website to accompany the opening of the museum in August 2024.
- client case - BMI Leisure
From legacy to legendary: creating a fresh new branding
BMI Leisure creates flexible and adaptable software solutions for the entertainment industry. Its mission is simple: to help entertainment centres manage, grow, and scale with unprecedented efficiency. We helped creating an all-new brand identity, website, and marketing strategy.
- client case - Neos VZW
Empowering senior clubs with a unified platform
Transforming the way seniors connect and engage, we streamlined 233 club websites into one powerful digital platform.
- client case - Roularta
Building a great digital experience across multiple brands
We designed a digital framework for all new Roularta brand websites and launched their new mobile app.
- client case - Mobilexpense
A sleek and human-focused FinTech branding for Mobilexpense
Mobilexpense realised that its traditional corporate branding no longer reflected its new capabilities—or resonated with its target market. They got in touch with Leap Forward to see if we could help them refresh their mothership brand, and that’s exactly what we did.
- client case - Vlaamse Overheid
Empowering citizens with Woningpas for energy-efficient housing
Woningpas is transforming how citizens manage their homes. As VEKA’s strategic partner, Leap Forward has co-created this digital platform to centralise property information and empower homeowners to make energy-efficient decisions. By involving users at every stage, Woningpas continues to evolve, paving the way towards a sustainable future for housing in Flanders.
- client case - Stad Antwerpen
A better citizen experience for the city of Antwerp
We’ve worked with the city of Antwerp on a variety of award-winning projects aimed at improving the quality of life for citizens and tourists alike - from innovative management of today’s transport challenges to the city’s 20-year vision on environmental impact and neighbourhood development.
- client case - Teamleader
A strategic design approach to customer onboarding
We worked with Teamleader through a growing partnership to stream-line their onboarding process, develop user-friendly patterns, and create a versatile brand identity with the goal of improving sales and bringing new products to the market.
- client case - Cheqroom
Rebranding a growing SaaS to support international expansion
Cheqroom’s equipment management software brings order and control to the often chaotic process of tracking, booking, and checking out gear. After a successful Series A funding round, they contacted us to help them expand internationally.
- client case - Aquafin
Making waves of innovation
Aquafin, Belgium's leader in wastewater management, is redefining innovation with Leap Forward. By simplifying processes and empowering creative ideas, Aquafin is fostering a vibrant culture of sustainability and innovation. Discover their journey towards a clearer, more inclusive innovation path.
- client case - Nodalview
Launching a conversion-driven website and rebrand
Nodalview’s sales and marketing platform helps 10,000 real estate agents in 30 countries create stunning visuals, attract more buyers online, and gain more clients.Nodalview was already a well-established SaaS scale-up when it approached us in 2022. However, despite having a great product-market fit, the company’s branding and website didn’t accurately reflect its innovative tool.
- client case - Robovision
Strategically rebranding an AI pioneer for global expansion
Robovision’s computer vision AI has revolutionised countless industries, from healthcare to manufacturing. Recognising the need to reposition themselves for global expansion, Robovision engaged Leap Forward for strategic branding support.
- client case - Henchman
From startup to scaleup: growing together with Henchman
We designed and built legaltech scale-up Henchman's website, and helped develop them into a mature brand identity.
