December 03rd, 2018

How we helped Flanders with woningpas, from concept to finished product.

Woningpas (translation: property passport) was officially launched by ministers Bart Tommelein and Joke Schauvliege. This digital platform contains all relevant information of every home in Flanders. Owners can find and manage useful data about inspections, certificates and, in a later stage, permits as well. For the whole process, from the initial concept to the ultimate development of woningpas, the four Flemish entities in charge of the project chose LeapFORWARD as their design and innovation partner.

Buying, selling or managing a house or apartment always comes with a lot of paperwork. Up until now all information was decentralized across a number of Flemish organizations. In order to make all relevant information centrally available for all citizens, the Flemish Energy Agency, the Flemish Environmental Department, the Flemish Public Waste Agency and Housing Flanders opted for an all-in-one digital solution. Important questions that arose were: ‘What information should be available on this platform?’ and ‘What should it look like?’. In order to find the right answers and get the project up and running, these Flemish entities collaborated with the LeapFORWARD Group.


Through citizen participation from concept to implementation

Three ministers and four entities. Our first challenge was to align all different visions concerning the requirements and to define the concept of the woningpas. In a co-creation trajectory, using service design techniques, we tested the real needs of the end user, the citizen. These insights were combined with the visions of all stakeholders. Important requirements of the woningpas were that it should be accessible to all civilians and should also encourage an ecological and long-term mindset.

After this first phase it was time to translate the insights from both the user research and the co-creation workshops into a visual concept. After many iterations, each time thoroughly coordinated with end users and stakeholders, the woningpas was also completely built. This was done with partner A.C.A. who was responsible for the integration of the underlying systems.

A digital and futureproof platform

Woningpas centralizes useful information about a specific house or apartment. This information is now digitally accessible for everybody. During the whole project, the long term vision was put top-of-mind. This is noticeable through the focus on energy (including EPC and insulation), environment, management of installations, ... And also for people who want to renovate or sell their house, the woningpas will soon add a lot of relevant information and a clear step-by-step plan. Also in the near future more and more certificates and possibilities will be added. You will also be able to share certificates and information with others or give them access to your woningpas. This is useful for your construction partners, prospective buyers or tenants, your notary or broker.

Award winning design

Woningpas is a signature case for LeapFORWARD and we are proud to have won a Henry Van de Velde award in the category ‘Digital product’ for Woningpas. Woningpas is also nominated for two e-gov awards in the categories of collaboration and user experience, the winners will be announced 5 December.



Discover woningpas.

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David Morgan

Service Design Architect

David is an empathic designer with a passion for learning about people, technology and systems. He is driven by improving processes and workflows and always shifting from the big picture to the nitty gritty details.

He works with you as a strategic design partner and coach, to help you figure out what change needs to be realised and how to achieve this through design. Together with Stina Vanhoof he is host of the Service Design Podcast and frequent speaker at conferences and trainings.