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Launching an online experience for refined drinks

Client

BOIR - Colruyt Group

Boir header

Launching an online experience for refined drinks

Boir header
Client

BOIR - Colruyt Group

Context

BOIR, formerly known as Klassewijnen and part of the Colruyt Group, is not just a name change—it’s a complete reimagining of the experience behind the brand. BOIR is an online shop offering a refined assortment of drinks that enhance moments at the table, from wines to beers to non-alcoholic options. Our journey with BOIR has been about transforming this experience, making every step from browsing to unboxing a delight for the customer.

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Pouring fresh life into a trusted name

For years, Klassewijnen was part of the Colruyt Group but saw minimal investment, leading to a decline in both sales and customer retention. As the brand transitioned into BOIR, the challenge was clear: we needed to revitalise the brand while ensuring a smooth shift for loyal customers, introducing a fresh identity that didn’t alienate them.
The goals were twofold:


  • Retain and re-engage existing customers who had been with Klassewijnen for years, ensuring they felt recognised and supported through the transition.
  • Attract a broader and younger audience with a modern, approachable brand that still offered the same high-quality products and expertise they had come to expect.


BOIR needed to establish itself as a stand-alone brand with a unique identity while maintaining the trust of its loyal customer base.

Building BOIR's identity: What's Your Drink?

With in-depth persona research and brand insight, we crafted a manifesto and tagline that reflected BOIR’s essence: "BOIR. What’s your drink?" Co-creation workshops ensured that BOIR’s values and customer personas aligned with a new, differentiated messaging framework. 

Based on that, we developed a completely new brand, including a cohesive visual identity, tone of voice, brand story, and imagery (both graphical and photography). This was captured in a comprehensive brand book that provided clear and practical guidelines for applying the brand across all touchpoints.

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Capturing BOIR’s spirit through our own lens

Based on the newly defined branding, we established detailed photo guidelines that aligned with BOIR's vision—highlighting authentic table moments, a warm and inviting atmosphere, and a focus on shared experiences. 

These guidelines ensured that every image captured the essence of BOIR: genuine, relatable, and enhancing the dining experience. Our in-house photographers then took charge of the entire photoshoot process—from preparations to capturing the final campaign images. This hands-on approach ensured that every visual element stayed true to BOIR's brand identity.

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The perfect go-to-market mix

Using the 'see-think-do-stay' framework, we created a dynamic, multi-phase launch plan. The campaign spanned multiple channels—digital, print, and social media—with messaging tailored to each of BOIR’s distinct customer personas, effectively showcasing our creative vision for the launch.

For the campaign itself, we developed a creative concept that brought each persona to life. The visuals featured models representing specific personas, set within three unique real-life table scenarios. During post-production, we added webshop elements like website modals to clearly indicate that the drinks are available for purchase in BOIR's online store. This approach emphasized BOIR's role as an e-commerce platform for refined drinks and made the link between the scenarios and the online shop explicit.

Our focus was to create a consistent and impactful experience across all touchpoints—digital and physical. In the early stages, the primary goal is to build brand awareness for BOIR as a new brand. Our long-term plan also includes guiding BOIR through its evolution into an experience-driven brand, ensuring a smooth transition from brand awareness to deeper customer engagement.

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Blending a digital shop with a personal approach

Our vision for the BOIR website was to create an online shopping experience that feels as personalised as a visit to a local wine shop. With Radikal as our partner for building the webshop, we also plan to integrate tailored product recommendations based on users’ taste profiles and purchase histories at a later stage, enhancing the online experience with localised advice and engaging storytelling.

We designed a clean, user-friendly interface that combines elegance with functionality, allowing users to explore and connect with the brand effortlessly. The product detail pages go beyond listings, delving into the story of each wine, immersing customers in the BOIR experience.

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Unboxing BOIR: time for a sip

The unboxing experience is pivotal in BOIR’s brand journey because it embodies the brand's values of quality, surprise, and personal connection. We designed the box to further enhance the customer experience, incorporating thoughtful elements like flyers and QR codes that link to the 'moments' page, which inspires customers with music, stories, dinner tips, and food pairings. We also included a tasting card to guide customers through the flavors they’re about to enjoy.

But it's not just about a pretty design—we were deeply involved in making the packaging e-commerce proof. Delivery partners, like Bpost, have strict packaging guidelines, and did you know they sometimes drop packages from a 2-meter high conveyor belt? Ensuring the packaging was sturdy and delivery-proof was crucial to maintaining the quality and integrity of the BOIR experience.

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Continuing the journey together

Our partnership with BOIR is more than a project—it’s a collaborative journey, a love story of sorts, where both teams work intensively to bring a shared vision to life. From transforming a legacy brand into a modern experience-driven entity to ensuring every customer interaction feels personal and memorable, our role has been about building trust and creating meaningful impact. Together, we’ve guided BOIR from its early transition phase as Klassewijnen—a promotion-driven brand—to becoming BOIR, a brand that delivers genuine experiences.

don't take our word for it

"Having 1 partner to take care of the entire customer journey, from branding to webshop to marketing, is amazingly efficient & rewarding."
Boir-jeroen

Jeroen Van Belleghem

Chief @ BOIR

How can we make your customer experience unforgettable?