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Service design training

Sometimes delivering successful services means changing the way you work. In this two-day training, given in Dutch, you'll get the tools and knowledge to implement successful services over time.

In this training we'll build the necessary foundation to implement key service design principles in your organisation. Both theoretical aspects and hands-on experience will be covered by using a series of methods and techniques for service design designed to help your organisation offer qualitative end-to-end services.

Join our next training on October 18th & 19th, 2022 [Dutch training]

Register now!

What can you expect?

  • A first meeting with the basic principles and theory of service design

    We map out your target audience. To do this, we co-create a research plan and stakeholder map.

    To get a better idea of the needs and desires of your end-user, we do qualitative research and user research.

    Personas     and customer journeys are the perfect way to gain clarity about your target audience, their experience with a service, the problems they encounter, and the opportunities for your organisation. We map everything out.

    stakeholder mapping

  • We start the day with an idea generation session. With a strong cup of coffee in our hands, we'll be thinking about new services that could meet your target audience's needs.

    We make your solutions tangible by creating prototypes. In this way, we can validate ideas quickly and iterate on and improve those first concepts.

    Together, we translate those concepts to service blueprints in which we develop the back-office of your concepts.

    We end our training with concrete tips to improve your services' quality long-term.

    postit duurzaam

Practical information

This training will be given in Dutch by Knight Moves, our passionate service design professionals with experience in many different industries.

We like to offer a tailored approach, that's why we only allow 12 participants per training.

Who will benefit from this training?

This is an introduction to service design, meant for project managers, analysts, innovation managers, designers, change managers... who:

- want to get a better understanding of your customer's wants and needs.
- would like to make their existing service more customer-centric.
- want to introduce a human-centred way of working in their organisation.

Aside from our service design training, we also organise trainings for companies and teams. For more information, send an email to stina.vanhoof@leapforward.be.

KMO-portefeuille

We partnered up with KMO-portefeuille, which means you can get a 40% discount on this training. More information here.

The price of this training is €1.195 (21% VAT excl.). This includes all materials and catering for both days.

Kind words

  • "Super inspiring two-day service design training by true service design gurus David Morgan, Stina Vanhoof, and Marie Denys! I'm very motivated to apply all this knowledge to our company. Super training, nice group of participants! Thank you very much!"

    Nele Peeters, Marketing manager at Bebat

  • “I attended this top training on service design by Leap Forward. Perfect balance between theory and practice, enthusiastic speakers, a lot of knowledge gained, great fellow students ... Too bad not all trainings are like this one!”

    Jeroen Aps, Communication Specialist at Stad Sint-Niklaas

Kind words

  • "Super inspiring two-day service design training by true service design gurus David Morgan, Stina Vanhoof, and Marie Denys! I'm very motivated to apply all this knowledge to our company. Super training, nice group of participants! Thank you very much!"

    Nele Peeters, Marketing manager at Bebat

  • “I attended this top training on service design by Leap Forward. Perfect balance between theory and practice, enthusiastic speakers, a lot of knowledge gained, great fellow students ... Too bad not all trainings are like this one!”

    Jeroen Aps, Communication Specialist at Stad Sint-Niklaas

Your facilitators

Schermafbeelding 2021 09 21 om 16 14 46

Marie Denys

Marie is passionate about innovation and likes solving problems in a creative, human way. She loves bringing customer experience to a higher level.

Jade 3

Jade Blondeel

Jade likes to put herself in the shoes of the customer and its target group. Understanding their thoughts, needs and wishes and uniting them through transparent communication.

Schermafbeelding 2021 09 21 om 16 14 46

Marie Denys

Marie is passionate about innovation and likes solving problems in a creative, human way. She loves bringing customer experience to a higher level.

Jade 3

Jade Blondeel

Jade likes to put herself in the shoes of the customer and its target group. Understanding their thoughts, needs and wishes and uniting them through transparent communication.