Tag: design

Leap Forward joins forces with Wonderland

Leap Forward is a closely knit team of 30+ designers on a mission to deliver breakthrough products, services & experiences to our clients and their customers in a consistent way. With the acquisition of Wonderland we can now help organisations on a more fundamental, organizational level: set up structures & programs to innovate consistently, linking strategy to implementation, supporting our clients in their digital transformation challenges and building a culture fit for a fast-changing world.

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Stimulating new mobility behaviour for Slim Naar Antwerpen

Over the coming years the city of Antwerp will be involved in big infrastructural works that will impact the general mobility of the city. To provide people with the best information on how to travel in and around the city, the mobility team of Antwerp launched a "Slim Naar Antwerpen" website. After discovering that the first version didn't connect to the needs of their target audience we were asked to redesign the platform.

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What is service design?

Service design simply is designing and implementing the experience of users and employees, by implementing these methodologies: user research, customer journeys, personas, service blueprints, data analysis and storyboards.

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And the rest is implementation…

Implementation of services at the ground floor of organisations is not a merely administrative follow-up of the design process. Let's look into the pivotal role of first line staff and how to take them into account successfully in service design.

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Service Design Global Conference 2018 - Dublin

Knight Moves went to Dublin for the Service Design Global conference. Read what they learned from the speakers and hands-on workshops!

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ARENA #6 - Human Centred Organisations

For our 6th edition of ARENA we invited Olga Scupin from Fuxblau and Kara Kane from GovUK to talk about their experience with Human Centred Organisations. It was a great succes!

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Ghent Service Jam 2018

A few weeks ago we hosted the Ghent Service Jam in our office. Time to reflect and put together some of our learnings from the experience!

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Opening our second studio in Kortrijk

Yesterday we opened a second office in Kortrijk. After growing steadily stronger over the past years in Ghent, we felt it was time to venture into new grounds. Read all about it here!

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Take your wireframes to the next level with FLOW

This our own internal library which allows us to easily create detailed wireframes, without being too restrictive. We use this as a starting point to keep everything efficient & consistent, but they still encourage creativity and some custom work.

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Fix It Friday 2.0

We pick a friday every two months where we clear our schedules to take care of fixing the small practicals and to have fun at the same time, blowing off steam doing creative projects that benefit both us, our clients and our fellow creatives.

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Sneaking Service Design into large organisations

Read all about our talk at the Globale Service Design Conference 2017. Top insights on how to spark interest, show impacts and go viral with service design processes in your organisation.​

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Introducing the 'Blockchain Value Design Method'

Blockchain is a highly disruptive and complex technology. We found that many organisations have questions about it. Download our toolkit and start prototyping valuable concepts.

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Design Matters 2017 Conference

In September, we went to Copenhagen and attended the Design Matters conference.

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Creative sessions, what's the point?

A good creative session is a lot more than just generating ideas. It’s part of a larger goal of delivering innovation in a company and creating the right culture to achieve this.

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Change Management is now Service Design

More than any other method, service design uses human interaction as a starting point to make progress and create solutions. Read all about how we approach change in our projects.

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How can we help you?

We define, test and implement innovation strategies. And we get breakthrough products, services and experiences to market. Fast.

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