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Leap Forward supports WWF for De Warmste Week 2019

Every year we support a good cause for "De Warmste Week". Last year we improved the donation experience for Oxfam, this year we went full on animalistic and chose WWF Belgium as our cause. Our design team created ten animalistic mugs that will definitely uplift your coffee moments!

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    Meet our new Leap Forward interns

    Intern season kicked off! And we're very thrilled to have this brand new talent at our Ghent offices. In order to welcome this design and innovation enthusiasts in a proper way, we like to introduce them to you by their expertises.

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      What is service design?

      Service design simply is designing and implementing the experience of users and employees, by implementing these methodologies: user research, customer journeys, personas, service blueprints, data analysis and storyboards.

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        Artificial Intelligence in Service Design

        Technology is more than ever impacting our daily lives. Services are fundamentally shifting from mere human-to-human contact towards a mix of technological and human interaction. Designers should already take this evolution into account when creating future experiences. In this think-piece we will spotlight artificial intelligence, its accompanying design hurdles and how to overcome them.

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        And the rest is implementation…

        Implementation of services at the ground floor of organisations is not a merely administrative follow-up of the design process. Let's look into the pivotal role of first line staff and how to take them into account successfully in service design.

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        Service Design Global Conference 2018 - Dublin

        Knight Moves went to Dublin for the Service Design Global conference. Read what they learned from the speakers and hands-on workshops!

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        ARENA #6 - Human Centred Organisations

        For our 6th edition of ARENA we invited Olga Scupin from Fuxblau and Kara Kane from GovUK to talk about their experience with Human Centred Organisations. It was a great succes!

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