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Blending the digital and physical: Pieter’s learnings

A few years ago, industrial product designer Pieter took the leap and switched from physical to digital product design. In this blog post, he shares his learnings and tells you what it means to be a good designer. He explains why attitude and design methodology are more important than medium.

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    Leap Forward Academy

    At Leap Forward we aim to help our clients in the most sustainable way and often that requires the transfer of our own knowledge and expertise to our client teams. We started Leap Forward Academy to support this knowledge transfer as effectively and efficiently as we can.

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    Stimulating new mobility behaviour for Slim Naar Antwerpen

    Over the coming years the city of Antwerp will be involved in big infrastructural works that will impact the general mobility of the city. To provide people with the best information on how to travel in and around the city, the mobility team of Antwerp launched a "Slim Naar Antwerpen" website.

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      Meet our new Leap Forward interns

      Intern season kicked off! And we're very thrilled to have this brand new talent at our Ghent offices. In order to welcome this design and innovation enthusiasts in a proper way, we like to introduce them to you by their expertises.

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        What is service design?

        Service design simply is designing and implementing the experience of users and employees, by implementing these methodologies: user research, customer journeys, personas, service blueprints, data analysis and storyboards.

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          Artificial Intelligence in Service Design

          Technology is more than ever impacting our daily lives. Services are fundamentally shifting from mere human-to-human contact towards a mix of technological and human interaction. Designers should already take this evolution into account when creating future experiences. In this think-piece we will spotlight artificial intelligence, its accompanying design hurdles and how to overcome them.

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          And the rest is implementation…

          Implementation of services at the ground floor of organisations is not a merely administrative follow-up of the design process. Let's look into the pivotal role of first line staff and how to take them into account successfully in service design.

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