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User Researcher

We are looking for a colleague to help our clients understand the needs and struggles of their customers. After understanding these needs translate them into service improvements that are aligned with their business goals and future strategy.


Role & Responsibilities

  • Fight for these users’ needs in each project

  • Align user needs with business goals and technical possibilities

  • Formulate research goals and translate these into concrete research plans

  • Conduct qualitative research: In-depth interviews, usability tests, focus groups, street interviews, cultural probes, guerilla tests, etc.

  • Conduct quantitative research: surveys, click testing, tree testing, SUS surveys, A/B testing, etc.

  • Translate your research insights into a compelling and concise story that will trigger our clients to take their customer experience to the next level

  • Convince our clients and the designers to take action on your user insights and support them in doing this

  • You master different qualitative and quantitative research methods

  • You want to conduct pragmatic research that contributes to qualitative design decisions

  • You can think and act from the client's perspective

  • You have experience in design thinking and innovation methods

  • You master the Dutch language, French & English is a plus

  • You have at least 3 years of experience in a similar role

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Great workspace & atmosphere:

A place in an inspiring studio in the buzzing centre of Ghent where we create time and space for creativity. On Fix-It Fridays, for example, we clear our schedules to fix practical matters that otherwise disturb our flow and make room for learning and development. During our Leap Forward Labs, we learn something cool like 3D, do some creative knitting together, or make a stop-motion movie. Anything is possible!

Amazing colleagues:

Work within a diverse team of digital experts that tackles challenges for small and high-profile companies. We share our expertise and know-how so that we can learn from one another. On Friday afternoons, we have a "Take The Stage" where we update each other on projects and workflow over a beer.

A huge range of projects:

Challenging and diverse projects for startups established companies and other agencies.

Training & personal growth:

Everyone is free to pick an annual conference and extra training. Pick any conference in Europe you want to attend, we take care of your flight, tickets, accommodation and we even throw in some extra allowance.

Competitive salary:

We'll offer a competitive salary with great benefits and all the professional equipment you could wish for: an ergonomic setup, a Macbook Pro, an extra screen, external keyboard and mouse, you know the drill 😉

Want to become part of our team?