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Strategy Designer

We are looking for a colleague to help our clients shape their services for tomorrow. You love translating an idea into a concrete value proposition and a go-to-market plan and work together with our team to develop customer focused services.

Service design is all about designing complex systems into pleasant and flawless experiences for the end user. As a strategy designer your focus will be to facilitate co-creation processes and align stakeholders on a future vision.


Role & Responsibilities

  • Help clients translate an idea into a concrete value proposition and a go-to-market plan

  • Translate opportunities with a team of designers to a new concept for a customer-focused service

  • Facilitate future vision workshops and translate the results to feasible implementation roadmaps

  • Transform customer journeys into service blueprints in close collaboration with the client

  • Align stakeholders regarding a future vision and co-create an implementation plan

  • Stay up to date on service design trends

  • You know how to facilitate co-creation processes and align stakeholders on a future vision

  • You get energy from collaborating with complex organisations on open challenges that you will transform to concrete results

  • You can think and act from the client’s perspective

  • In every challenge, you see a commercial opportunity

  • Experience in design thinking and innovation methods

  • You master the Dutch language, French & English is a plus

  • Have a minimum of 3 years of experience in a similar role

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Great workspace & atmosphere:

A place in an inspiring studio in the buzzing centre of Ghent where we create time and space for creativity. On Fix-It Fridays, for example, we clear our schedules to fix practical matters that otherwise disturb our flow and make room for learning and development. During our Leap Forward Labs, we learn something cool like 3D, do some creative knitting together, or make a stop-motion movie. Anything is possible!

Amazing colleagues:

Work within a diverse team of digital experts that tackles challenges for small and high-profile companies. We share our expertise and know-how so that we can learn from one another. On Friday afternoons, we have a "Take The Stage" where we update each other on projects and workflow over a beer.

A huge range of projects:

Challenging and diverse projects for startups established companies and other agencies.

Training & personal growth:

Everyone is free to pick an annual conference and extra training. Pick any conference in Europe you want to attend, we take care of your flight, tickets, accommodation and we even throw in some extra allowance.

Competitive salary:

We'll offer a competitive salary with great benefits and all the professional equipment you could wish for: an ergonomic setup, a Macbook Pro, an extra screen, external keyboard and mouse, you know the drill 😉

Want to become part of our service design team?